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Media Storage Group – Returns & Exchanges Policy

We want you to be confident in every purchase you make with Media Storage Group. If you are not satisfied with your order, please review our return and exchange guidelines below.

Return Window

  • Returns are accepted within 30 days of invoice date.

  • The return period begins when your order is shipped, delivered, or made available for pickup.

Eligible Products

  • Production Equipment (cameras, lighting, grip, and accessories) – Must be in new, unused condition with all original packaging, manuals, and accessories.

  • Hard Drives & Storage Devices – Must be unopened and factory sealed due to data security and warranty requirements.

  • Computers – Must be unopened and in original factory-sealed packaging.

Non-Returnable Items

We cannot accept returns for:

  • Opened hard drives or storage media

  • Opened or activated computers

  • Special-order or custom-configured products

  • Clearance or “Final Sale” items

  • Items showing signs of use, damage, or missing components

Defective or Damaged Items

If you receive a defective or damaged product:

  1. Contact us within 7 days of delivery.

  2. Retain all original packaging for inspection.

  3. Upon verification, we will arrange a replacement or repair according to manufacturer warranty terms.

Restocking Fees

A 15% restocking fee may apply to returns that are opened, incomplete, or show signs of use. This helps us maintain competitive pricing and product integrity.

How to Start a Return

  1. Email or call our team to request a Return Merchandise Authorization (RMA).

  2. Pack the item securely in its original packaging.

  3. Ship the item to the address provided with your RMA.

  4. Shipping costs are paid by the customer unless you can prove the item arrived damaged. We may ask for evidence prior to authorizing the refund.

Refunds

Refunds are issued to the original payment method after inspection and approval of the return. Please allow 5–7 business days for processing. We are not responsible for refunds if your package is lost in transit. You will need to file a claim with the shipping company.